Privacy Policy
Privacy Policy
At Exxpad, we take the privacy and security of our users very seriously. We are committed to protecting any personal information that we collect from our users and ensuring that it is used only in ways that are consistent with their expectations and our legal obligations.
What personal information we collect
For project owners Business information, such as company name, registration number, and legal documents. Financial information, such as bank account details, tax identification number, and financial statements. Information related to the project, such as white papers, tokenomics, roadmaps, and project milestones.
For investors KYC (Know Your Customer) information, which may include government-issued ID, proof of address, and other information required for identity verification. Financial information, such as bank account details and investment amounts. Exxpad takes the collection and use of personal information seriously and is committed to ensuring the privacy and security of all user data. Therefore, the company may use various measures to verify the identity of users and ensure that the information provided is accurate and up-to-date. These measures may include third-party services for identity verification, background checks, and fraud detection.
It's worth noting that Exxpad complies with all applicable data privacy and security laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). As such, users have the right to access, correct, or delete their personal information, as well as to object to its processing or transfer.
How we use your personal information
Protecting our Services and Maintaining a Trusted Environment
Conducting investigations: We may investigate any potential violations of our terms of use or other applicable agreements or policies. We also comply with and enforce applicable laws, regulations, legal requirements, and industry standards. If required, we respond to lawful requests for information from the government or to a valid legal process.
Dispute resolution: We may contact you to resolve disputes, collect fees, and help you with our services.
Debugging: We may identify and fix errors that impair how our services function.
Compliance: You must follow our terms of use or other applicable agreements or policies. If you violate any of our terms, we may investigate, detect, prevent, recover from or report fraud, misrepresentations, security breaches or incidents, or other potentially prohibited, malicious, or illegal activities. We may also dispute chargebacks on your behalf.
Quality and safety: We may verify or maintain the quality and safety of our services, including verifying your identity through government-issued identification numbers.
Advertising and Marketing
Marketing: We may market our services to you.
Communication: We may communicate with you about opportunities, products, services, contests, promotions, discounts, incentives, surveys, and rewards offered by us and select partners.
Opt-out: If we send you marketing emails, each email will have instructions on how you can "opt-out" of getting future marketing from us.
Performing, Improving, and Developing our Services
Delivering information: We use your personal information to deliver the information and support you request, including technical notices, security alerts, and support and administrative messages such as to resolve disputes, collect fees, and provide assistance for problems with our services.
Location-based services: We use your information to determine whether our services are available in your country or location.
Product development: We use your information to develop new products and services.
Transaction information: We use your information to display your historical transaction or appointment information.
Improving and personalizing: We use your information to improve, personalize, and facilitate your use of our services, process or record payment transactions, and provide analytics information to improve our services.
Research and analysis: We use your information to do internal research, measure, track, and analyze trends and usage.
Communicating with You About our Services:
Feedback: We may use your information to send you surveys and get your feedback about our services.
Information: We may provide information about and promote our services to you and send you information we think you may find useful or which you have requested from us about our products and services.
Other Uses
Any other reason: We may use your personal information for any other reason that is not listed above, but we will always ensure that your information is used lawfully and in a transparent manner.
When do we share your company information and with whom do we share it?
With our Affiliates and Group Companies: We may share your information internally to help us understand how you engage with Exxpad's products and services. This helps us improve our services and tailor them to your preferences.
With our Service Providers: We work with partners and other entities to help us provide, maintain, and improve our services. We may share your information with them to assist in this process.
Business Transfers and Corporate Changes: If Exxpad undergoes a corporate merger, consolidation, or restructuring, we may share your information as part of the transaction. We may also share your information if we sell substantially all of our stock and/or assets, or if we need to secure financing or an acquisition.
Safety and Compliance with Law: If we believe that disclosure is reasonably necessary to comply with applicable laws, regulations, or legal processes, we may share your information. We may also share your information to establish, exercise, or defend our legal rights, or to protect our customers' rights or property.
With Your Consent: We may share your information if you give us explicit consent to do so. For example, if you authorize a third-party application or website to access your information.
With Others: We may share your information with other companies who deliver services on our behalf.
Aggregated and Anonymized Information: We may share aggregated and anonymized information with our group of companies or affiliates, service providers, or other third parties. This information does not specifically identify you or any individual user of our services.
How we protect your personal information
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse.
We use encryption and other security technologies to protect your personal information during transmission and storage.
We restrict access to your personal information to only those employees and service providers who need it to perform their duties.
Protecting your data:
Security measures: We take reasonable measures to protect your information from unauthorized access, use, or disclosure. Data retention: We retain your information for as long as necessary to provide you with our services or as required by law. Third-party sharing: We may share your information with third-party service providers to provide you with our services, and we ensure that any third-party service providers comply with our privacy policy.
Our Information Collection Sources
Services Usage: We collect information about your company when you use our services. This information includes usage patterns, the types of services used, and your interaction with our platform. We use this information to improve our services and enhance your experience.
Information Submission: We collect information that you submit to us or allow us to access about your company. This information may include company name, contact information, financial information, and other relevant details. We use this information to provide you with our services, such as processing payments, creating invoices, and communicating with you.
Application and Software Usage: We collect information about your company's interaction with our applications, hardware, software, and forms of human services and consultation. This includes the use of our software tools and platforms, such as our financial management software, project management software, and collaboration tools. We use this information to improve our services and to provide you with better insights into your business operations.
Interactions with Group Companies and Affiliates: We may collect information about your company's interaction with our group companies and affiliates. This information includes any interactions with our partners, suppliers, or vendors, and is used to improve our services and build stronger relationships with our clients.
Service Providers: We may engage third-party service providers to help us with identity verification and fraud detection. These providers may collect information about your company to assist us in providing you with a secure and reliable service.
Mailing List Providers: We may collect information from mailing list providers to ensure that our marketing efforts are targeted and effective. This information may include company size, industry, and other relevant details.
Publicly Available Sources: We may collect information about your company from publicly available sources to enhance our understanding of your business and industry. This includes information from government databases, industry associations, and news articles.
Third-party disclosure
We may share your personal information with third-party service providers who help us to provide our services, such as cloud storage providers, analytics providers, and marketing partners. We may also share your personal information with law enforcement or other government agencies if required by law or if we believe in good faith that such disclosure is necessary to protect our rights, the safety of our users, or to comply with a legal obligation.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or use. We use industry-standard encryption technologies to secure your information during transmission and storage, and we restrict access to your information to authorized personnel only. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
Cookies
We use cookies and similar technologies to collect information about your use of our website and incubation services. Cookies are small data files that are stored on your device when you visit our website or use our services. We use cookies to personalize your experience, to analyze trends, to administer our website, and to gather demographic information about our user base. You can control the use of cookies through your browser settings.
Auditing and Free Consultations
We offer auditing services to ensure the integrity and accuracy of our incubation services. We also offer free consultations to potential clients who are interested in using our incubation services. During these consultations, we may collect personal information from you to provide tailored recommendations and to better understand your needs.
Personal Information About Younger Ones
At Exxpad, our services cater to a general adult audience and are not intended for children below the age of 18. If we discover that we have obtained any personal information from a child below the age of 18, we will immediately delete that data.
Changes to This Policy
We may update this Privacy Policy from time to time by posting a new version on our website. We will notify you of any material changes to this Policy by email or by posting a notice on our website. Your continued use of our website or incubation services after any such changes constitutes your acceptance of the revised Policy.
To safeguard your company's information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction, we have implemented reasonable measures, including administrative, technical, and physical safeguards. However, please note that the internet is not entirely secure, and we cannot guarantee absolute security when transmitting or storing your information. We store your company's information both on our premises and with the assistance of third-party service providers.
Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at Support@exxpad.com.
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